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My recent experience in the last 2 years has been poor and everyone I have dealt with has been useless and provided substandard service. They probably quit because Swinomish Player Development Program is terrible compared to other area casinos (they’re equally as bad as Angel of the Winds). I asked to get transferred to 2 of the hosts who knew me but was told they no longer worked there. She refused and said she could transfer me to her supervisor who also said wasn’t in. I told her if there was something wrong with the kiosk they should fix it, call me when it fixed and if I had time before the end of the month I would go back. I told her I already wasted an hour of my time going there yesterday and wasn’t going to waste another hour unless I knew I was going to get something. She said she couldn’t check anything unless I was there in person with ID. Neighbors are people who so not live in the area (not locals) so it is very I neighborly to invite them visit and not be home. I told her I read the brochure they had at the Club desk and no where on it did it say anything about having to be before midnight. I called and the person who answered said the dining offer was only available until midnight but the FreePlay game should’ve been there. The slot supervisor said she couldn’t assist and suggested I call in the morning and they could check my account. I went to Players Club and no one was there, in fact they were closed. When I was there yesterday I went to the kiosk and the icon was on the screen but it said the promotion was unavailable.

I was previously told by their Player Club that any time during the month I could go once and go to the kiosk to play the game for FreePlay and dining credit. I drove from Tulalip to Skagit and then to Swinomish after Skagit closed at midnight.

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